Enhancing Customer Engagement through Artificial Intelligence (AI) Solutions
Description:
Join Shyam Gopalakrishna, Head of Artificial Intelligence R&D and Executive Director - Transformation Office at Lenovo Group Worldwide for an insightful session
on enhancing customer engagement with Artificial Intelligence (AI).
Shyam will discuss how AI can personalize customer experiences and influence product development, focusing on innovations like AI-enhanced PCs and Large Language Models.
He will also discuss balancing efficient AI-driven customer service tools, such as chatbots, with a human touch. He'll highlight the importance of unbiased data in decision-making, ethical AI deployment and maintaining transparency to keep customer trust. Additionally, he will touch upon the need for businesses to adapt and innovate in an ever-changing AI landscape.
Please register at the following link. Seating will be limited.